Engineering Advice: 

 

The family have volunteered many hours to provide our FREE award winning Online Interactive Repair Guide*. It will guide you step-by-step to get it fixed fast!

Includes troubleshooting and Generator repair instructions.

If you need further help you will be given the opportunity, in the Interactive Repair Guide, to open a Support Ticket with our Engineering Team. 

Sales:

If you wish to purchase Parts, this can be done through our website. See this video to show you how.

If the part or the generator is not listed, please open a support ticket by Email or SMS/text.

If you need help identifying a Part or Generator, please open a support ticket by Email or SMS/text.

Customer Services:

 

*FedEx Ground Customers: We have had reports that there has been some issues with ground tracking not fully showing on the regular FedEx Tracking and Global tracking websites. However, you can see the most recent status by tracking on this page: https://fictracking.fedex.com/

 

If you have an issue with your order, please click here to find out how to report the issue to the correct department. Order issues must be reported on the Help Hub system.

 

Our Phone Numbers and Other departments:

WE ARE A FAMILY-RUN COMPANY. OUR PHONE SUPPORT WILL BE LIMITED DURING THE HOLIDAY PERIOD. PLEASE CONTACT US VIA OUR LINKS ABOVE AS WE WILL REGULARLY CHECK OUR MESSAGES.

WISHING EVERYONE A HAPPY HOLIDAY!

Please click here to be taken to our Help Hub for all our contacts. 

 

 

 

*The information contained in our websites, in our videos and provided by us, are designed for assisting trained Repair Professionals as a guide only and does not replace professional training. By using our information you are agreeing to our T&Cs and acknowledge that the advice given is a general guide for trained Repair Professionals.