Interactive Repair Guides

We know your Generator is a vital piece of kit! Unlike other machinery, it provides us with the power required by modern living. If you’re not near mains electricity, you could be in trouble! So our staff have volunteered many hours and published many guides to help you through troubleshooting and the most common repairs.

You can search our Repair Guide articles on our Help Hub. (Especially good for Printing if no internet signal!)


We have an Online Interactive Repair Guide which can guide you step-by-step through many troubleshooting and repair processes.


Ask our Bot to find the answer for you! Click the green speech bubble and ask anything you want! (Please be aware we are still training bot.)

If the answer is not available in our guides, you will be given the opportunity to open a support ticket with our Engineering Team.


 The information contained in our websites and in our videos are designed for assisting trained Repair Professionals as a guide only and does not replace professional training. By using our information you are agreeing to our T&Cs and acknowledge that the advice given is a general guide.