Please read before you phone us as many services are not available on the phone:
- We have an interactive guide with loads of Repair Guides, Customer Service answers and online reporting. Write your question in the Help Hub search bar to see if we have an answer online for you.
- If you need further Engineering Advice, Generator ID or Part Search, you will need to open a Support Ticket by Email or SMS.
- If you have an issue with your order, please click here to find out how to report the issue to the correct department. Order issues must be reported on the Help Hub system.
- If you wish to purchase Parts, this can be done through our website. See this guide for a video to show you how. If the part you need is not listed please open a support ticket by Email or SMS.
Phone: Toll-Free on 1-855-600-4765 (Sales Enquiries only)
Open Times: Monday to Friday (except statutory holidays) 5am to 5pm EST / 2am to 2pm PST.
(Voicemail can be left out of hours.)
Sorry, we only have English speakers at this time. For Spanish enquiries, please click here to set up an Email Support Ticket or click here if you would prefer to communicate by SMS. Our written Spanish is much better!
We apologize for any inconvenience this may cause.
Did you know?
We like to share our knowledge, so we have put all our most common advice in this Help Hub and on the products on our website. This is the quickest way to get answers and even includes step-by-step and video advice on repairing, replacing and testing parts.
Write your question in the Help Hub search bar to see if we have an answer!